I am a regular customer of Uber in Chennai and have loved your service. I have admired your technology, your App and the promptness of the service. But in the recent days, I have been so frustrated with how you folks have treated me that I was pushed to write this blog to let you know how big a glitch you have in your system.
My account was recently deactivated from Uber. After weeks of continuous follow up with the Uber Chennai Support Team, they tell me my account has been deactivated as there were two accounts in Uber with similar email ids. I explained the situation to the Chennai Support Team, and they apologised and reactivated my account.
Reason for two accounts – I had used Uber initially with my Google Account. When I bought a new phone and installed the Uber App I did not know which account I had used (whether FB or Google), I signed in through FB. I did not realise another account was being created until the moment when I realised my PayTM account was not connected. I immediately signed out and signed back through my original account. I did not book a single ride with the other account or use a referral code to gain cash.
Now, every time I try booking a cab it asks me to verify my email. Even when I do it, it does not allow me to book a cab. Feels extremely frustrated for being a loyal customer to Uber. Again, after weeks of followup with your Chennai Support Team (Honestly needs to buck up to the pace. New users should not be the only focus. Customer retention is important too.) they tell me my device has been banned by Uber for using two accounts. #Facepalm If you are going to ban users for such a stupid reason, you folks have a big problem to take care of.
A once loyal user of Uber.